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What happens if i don't like it?

If you don't like Mypetscity products We offer a 30 day money back guarantee. This includes free shipping on any applicable returns during this period. We will make sure that get your money back and that we provide the best experience possible.

How long until I receive my order?

All orders take 7-35 days to ship. Please allow 2-4 days of processing time depending on the amount of orders we are currently shipping. Orders are sometimes subject to delays from forces that we cannot control.

Why do you run giveaways?

We want provide fitness trackers all over the world from easily avoidable incidents. But we can't always do them because that's just not how business works. We just do what we can to help out!

What’s the supplier’s recommended shipping method?

We support many shipping methods, including Airmal post and fast express,
Usually free shipping way is epacket or china post, takes 7-35 days,
Fat express like DHL,UPS,FEDEX, Usually takes only 4-7 days.

Will I get discount if buy in bulk?

Yes, Friend we support bulk orders and will provide you most competitive price.

How can i place sample order?

All our produccts are little MOQ, can buy it directly by placing secure payment order.

What’s your guarantee policy?

If the product you receive is not as described or low quality. the seller promises that you may return it before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame) and received a full refund, The return shipping fee will be paid by seller, or yoou can choose to keep the product and agree the refund amount directly with the seller.

How do I Contact Mypetscity?

Please make sure to read the above questions before contacting as we get many emails as it is and we like to keep our response time low! But, if you have any questions/problems not solved above, feel free to contact us here.